1. Reserves the right
Afiahost.com reserves the right to suspend access to service for User's account(s) upon an indication of credit problems including delinquent payments or rejection of any credit card charges.
2. Dues Policies and Agreements
Dues must be paid on a timely basis. Dues charges will continue regardless of your use unless and until you notify us via help desk that you wish to cancel your membership at the end of your contract period. You can cancel your membership within your first 7 days and receive a full refund on your monthly fees. Our refund policy does not apply to any additional items or services, this includes but not limited to Domain Registration, Domain Parking services, dedicated servers, virtual private servers and overage fees.
3. 7 Days Money Back
We stand firmly behind the quality of our services. We're confident that our offerings will meet and exceed your expectations. In the rare event that you encounter any service-related issues within the first 7 days of your subscription, we are pleased to offer a hassle-free money-back guarantee. The money-back guarantee is applicable only to service-related issues.
It does not cover instances where the issue arises from customer mistakes, misuse, or any violation of our terms of service.
4. Credit Card payment
If Customer chooses to pay for services by credit card, Customer grants Afiahost.com the right to charge payments to that card on each due date. Customer further agrees not to challenge nor dispute any charge representing hosting payments. Non-Payment: All Reseller and Shared Hosting payments are due in full on the monthly anniversary date. Failure to remit payment for services on the monthly anniversary date is a violation of the TOS. Failure to remit payment for five (7) consecutive days, including the anniversary date, may result in suspension of customer services. Failure to remit payment for services within seven (14) consecutive days, including the anniversary date, may result in termination of access to the service network and all services shall be reclaimed. All customer data remaining after seven (14) days of non-payment will be destroyed for security and privacy reasons.
5. Zero tolerance
We have a zero tolerance policy for posting negative feedback on any public locations about our company and/or our employees before submitting a ticket to our "Suggestions & Complaints" Department to discuss your issue, this will result in immediate account termination without any refund.
6. Protection of privacy
We are committed to protect customer privacy. We collect basic data from our visitors, such as IP addresses, browsers, time of access, etc. this collection is merely for the purpose of analyzing traffic and to provide services that will be beneficial to our customers and us.
We also apply cookies to all customers that visit our web site. "Cookies" are small text files that are stored by your browser on your computer's hard drive. These files are for the purpose of tracking only. All information received upon our tracking devices, and any online form filled out by our visitors, will be kept strictly confidential, and will never be shared with any third party.